![]() This critical conversation training course by SkillShare goes into detail about an expertly proven communication skills methodology that will help you develop the key communication skills you need to become more persuasive and influential in your field. Scope: Techniques for managing difficult conversations, when and where to initiate critical conversations, preparation guidelines, expert insights on critical conversationsĬritical Conversation Training Course #4 - Communication Skills Machine: Master Persuasion and Influence for Entrepreneurship, Business, & Life A digital badge will be provided upon completion, which you can share on any social network or business platform. This Skillsoft training also comes with a series of short clips where you’ll get to hear some constructive insights from industry experts, mainly discussing some tips on handling potentially hurtful situations with a difficult person. This way, you can be confident enough to steer the conversation constructively and diplomatically, and properly develop these interpersonal skills. It will walk you through basic guidelines about when and where to initiate this difficult conversation, alongside a four-step process on how you can prepare beforehand. In this critical conversation training course by Skillsoft, you’ll discover different techniques on how you can squarely approach critical conversations while preserving your relationship with the other person. Scope: Developing emotional intelligence through active listening and body language, resolving conflicts and critical situations, taking feedback like a proĬritical Conversation Training Course #3 - Difficult Conversations You can take and complete this course in just minutes, and not days or weeks. To reduce the risk of cognitive overload, EdApp employed a microlearning design strategy and made sure that the content of this course is brief and simple. It will also guide you on how to receive negative feedback and use it to drive a positive force in your career. In this difficult conversation training course, you’ll learn how to build up your level of emotional intelligence through active listening and the right facial expressions, posture, body language in making eye-contact, resolve critical conversations without emotionally hurting anyone, and handle any objections that may come your way. EdApp’s Handling Objections with Emotional Intelligence consists of a series of short lessons designed to build and enhance this skill, as well as apply it in a variety of difficult situations. And while it comes innate for some, this skill is something that can be learned and mastered over time. Scope: Tips on handling difficult conversations, providing negative feedback, delivering authentic apology, the importance of difficult conversationsĬritical Conversation Training Course #2 - Handling Objections with Emotional IntelligenceĮmotional intelligence, or the ability to recognize and control one’s own emotions, is a vital skill that can help you successfully handle critical conversations. This helps lower the mental barriers to absorbing new information, ensuring higher learning retention. ![]() Not your usual free elearning resources, this EdApp course contains games and quizzes, which is why it’s more fun and engaging to take. This critical conversation training course will also help you understand the value of addressing difficult conversations and how they can help you and your colleagues to grow and improve relationships at work. Here, you’ll learn how to build a space for critical conversations, provide negative feedback, show how improvements can be made through empathy, and also acknowledge and apologize for mistakes. EdApp’s microlearning course, Managing Difficult Conversations, will equip you with some tips and tricks on how to handle a critical conversation head-on, so you will no longer have to avoid it in the future. ![]() However, little is known about the consequences of simply avoiding a difficult conversation, which can only haunt you for as long as you keep from addressing it. ![]() Sending signals about frustrations and discontentment, critical conversations are usually dreaded and avoided by most people. Critical Conversation Training Course #1 - Managing Difficult Conversations ![]()
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